Which Are the Top 5 Chat API Providers in the Market?
Seamless dialogue is the foreground of delivering great customer experiences. Whether it’s through a quick resolution of complaints or instant answers to queries, customers in 2021 expect a lot more than simple email interactions. An in-app chat serves as an unparalleled communication outlet for customers to connect with your brand.
Instead of building an in-app chat feature yourself, you can consider buying a chat API or SDK to embed into your app. There are many chat APIs to choose from, each providing different feature suites that fit well with various business goals.
Let’s look at 5 such powerful chat APIs that you can implement in your app or website.
First, What Is a Chat API?
A chat Application Programming Interface or API is a set of programmable codes that can be plugged into your app to provide a real-time chat feature. It acts as a server infrastructure with an array of features required by developers to easily create and use an in-app chat system on their apps.
Chat APIs are more scalable and stable than building the feature from scratch since they are built with verified approaches from a dedicated provider. Here are the top 5 chat API providers in the market today:
With a robust front and backend infrastructure, Applozic easily offers one of the most seamless cross-platform communication experiences to users. Popular among e-commerce marketplaces, healthcare providers, on-demand apps, broadcasting initiatives, to name some, Applozic gives a complete end-to-end chat API suite for quick development and deployment.
Applozic delivers smooth third-party integration capabilities. Moreover, it offers unwavering customer support whenever needed.
- Multi-member chat option
- Messaging essentials like push notifications, read receipts, etc
- Message thread monitoring
- Real-time location and media sharing
- Intuitive analytics
- HIPAA compliant
MirrorFly is another chat API provider redefining real-time in-app conversations. With a highly scalable built, MirrorFly comes with a customizable API suite that allows communication channel integrations like audio, video, conferencing, etc.
With MirrorFly API, you can create collaborative apps with UI/UI of your choice. From design templates to themes and features, you can customize all such components according to your preference.
- Live broadcasting
- Absolute customization
- Multi-lingual translation
- VoIP and WebRTC enabled
- Screen sharing
- No cap sharing
- 1-1 and group chat
Launched in 2013, this American communications company offers 360-degree in-app chat SDK and API integrations. Built with an AES 256-bit implementation module, Sendbird offers end-to-end encryption of chat and calls. The chat API is designed to fit any business size – SMEs or large enterprises.
- Private and supergroup options
- Advanced messaging
- Message and user moderation
- Spam protection
- Cross-platform sync
- Integrations and analytics
CometChat aims at offering an immersive conversational experience with hinder-free cross-platform switches. With a single line of code, CometChat API can be easily set up by developers to provide an all-intuitive chat experience in their app.
The chat API provider also allows you to develop and plug in your own extensions using hooks as you scale. CometChat offers a free trial for new users, too.
- Voice and video calls
- Rich media attachments
- Reading and typing indicators
- Message history
- Profanity moderation
- Secure encryption
- Powerful extensions support
This Dutch messaging API platform comes with a pre-built UI that you can use to create any time of chat room on your app. It is designed to accommodate all essential features like – file sharing, location sharing, emoji support, and more.
- Chat pop-ups
- Chatroom options
- Customizable design
- Moderation and analytics
- Responsive cross-browser UX
- Multi-lingual UI
To Sum It Up
These are just some of the best chat API providers available for you to look through. It’s important to weigh the pros and cons of each to choose the one that’s best for your app.
Time is of the essence. This is why implementing a real-time chat SDK in apps is becoming an unfaltering requirement for brands. To know more about APIs, don’t hesitate to try out their free trials or reach out to their support teams.