Business

Mehtabjit Teja- The Role of Customer Experience in E-Commerce Success

E-commerce is an advanced model that enables businesses to sell products or services online. Modern-day brands and consumers prefer electronic commerce than brick and mortar retail stores as it is more convenient and efficient than in-store selling and buying. This helps businesses save costs and resources while allowing customers to buy a variety of products anytime anywhere, they want, and get the ordered items delivered to their doorsteps.

As location is one of the major drawbacks of running physical stores, e-commerce comes with borderless sales and allows companies to introduce their products to a larger universal market. This is the reason, more and more people are opting for starting e-commerce businesses instead of building physical stores. With this advanced business model, you can run your business operations and tasks from anywhere and sell products/services to people around the globe. Mehtabjit Teja is a successful e-commerce business owner and an advocate of the e-commerce business model with a mission of making e-commerce more accessible to all.

About Mehtabjit Teja and His E-commerce Success

Mehtabjit started his journey in the digital world back in 2008 when he was a digital marketing professional serving different popular brands and companies. After spending couple of years in the market as a digital marketer he realized that there is a huge potential in the field of e-commerce and that opportunities for online businesses are immense. Then he started several online businesses one after another. He started Branzio Watches as a grand project and the store is now selling premium watches online in 66+ countries. The store will soon start selling its high-quality watches to 100+ countries soon, he said.

At the beginning, Mehtabjit Teja Branzio watches store was not going to his expectations but within no time there was a huge surge in revenue and now Mehtabjit is earning 8-figures from his online store. He used all his knowledge, skills, and expertise in delivering excellent online shopping experience to his customer as he considers customer satisfaction and trust the most important ingredients to make an e-commerce store successful. He is managing his online ventures with 75+ highly skilled employees to improve customer experience across his stores.

The Role of Customer Experience in E-Commerce Success

In this competitive business landscape, customers have become a crucial part of business strategies as they can make or break a business. In addition to offering high-quality products or services, e-commerce stores need to offer satisfactory experiences to their customers to stay ahead of the game. Modern businesses need to focus more on customer experience to help them complete the buying journey conveniently and efficiently.

Customer experience is becoming extremely important and considered one of the main elements of streamlining the sales funnel, building trust and increasing the profitability ratio as well. In simple words, e-commerce stores need to take good care of customer experience to boost long-term business growth and success, Mehtabjit Teja said.

Why Mehtabjit Teja Considers Customer Experience and Trust Crucial

In addition to a team of 75+ e-commerce experts, Mehtabjit Teja has invested in a range of advanced e-commerce solutions and tools for e-commerce process automation and to deliver an excellent customer experience across Mehtabjit Teja e-commerce stores including Branzio Watches. He believes quick and improved communication with customers is the only way to listen to your customers immediately and respond to their queries in the best way possible. When customers feel heard and appreciated, they are more likely to stick to your brand for longer, Mehtabjit said. This is the reason, every e-commerce website or online store must be delivering a great customer experience to make online shopping more convenient and efficient. When customers are satisfied, they serve as your brand ambassadors by referring your business to their friends and families. 

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