Based on the New Global Consumer Research, consumers have been radically changing their lifestyle with the recent outbreak of COVID-19. Most of the consumers have been facing major difficulties with pandemic situations that include changes in work schedule, social distancing, income, and many more. These influence the behaviors and attitudes. In fact, consumers have been shopping with more awareness due to this pandemic. Have more awareness about the locally-sourced products, neighborhood stores and the environment. There has been a wide increase in the digital commerce world that gained new consumers.
Low Consumer Bond:
The COVID-19 becomes the global pandemic that had a major impact on the lives of consumers. Country-wide lockdowns had made more number of consumers to switch towards the stay-at-home orders. It is a much more efficient option for easily gaining better behavior driven by the new personal circumstances that include changes in discretionary income, reconsidered values, priorities, and much more.
Behaviors and Habits of consumers across the world also changed according to the attitudes of monitoring. They gets adapt to the newer reality with exploring the consumer to buy the products, way of shopping has been changed lately, with more number of people have been switching towards the online facilities.
Consumers across the world have been mainly facing more number of issues in this pandemic situation. There is also a break in the interaction with the organization, and it also creates an impact on brand equity. Normally, a single interaction with the customer is considered as the extensive building block for the future relationship during this pandemic situation. Customer transaction has been scrutinized deeply with the rapid changes in recent months. Everyone has been witnessing the rapid shift in eCommerce as well as digital channels. This mainly increases with the number of calls for contact centers as well as other digital touchpoints.
Adopting To Mindful Purchasing Habits:
Consumers of the modern-day are much more mindful of the situation so that they do not make much purchase on the retail. Consumer buying behavior has been changed a lot due to these hard circumstances.
More than 75% of the retail consumer has been limiting food waste. About 67% of them were shopping in a much more health-conscious way during this pandemic. Based on the report, more than 90% of the consumer is likely to continue with these habits.
Managing The Spikes:
There is a higher demand for the local goods, and the consumers especially seek the products that they could trust. People are making fewer shopping trips, and it also has an impact on the goods that they purchase. About 64% of the consumers agree that the Business and Government would increase focus on the environment. 62% of consumers agree that they would focus on climate change. All these made the organizations for managing the spikes with sustaining the costs and remaining customer-centric.
- Implementation on the Lean and Six Sigma methodologies for doing the business to improve
- Simplification of the process excellence with eliminating the process redundancies
- Leverages the design thinking along with the problem-solving attributes
- Enhances the customer experience