The Complete Guide to ITIL and How it Fits in the New Digital Business Landscape
ITIL is a set of best practices for IT service management, which was originally designed to help organizations manage their IT services in a cost-effective way.
In the old days, ITIL was all about how to avoid the pitfalls of poor service delivery and how to ensure that the service desk was able to respond quickly and effectively.
But now, ITIL is evolving into something much more than just a set of best practices for service management. It’s become an important part of our digital transformation strategy as it helps us rethink how we manage our technology and support our customers.
Introduction: What is the IT Infrastructure Library?
The IT Infrastructure Library, or ITIL, is an internationally recognized best practice framework for IT service management.
The ITIL can be used to improve the quality of services and reduce the total cost of ownership. It was created by the British government in the 1980s, but it’s now overseen by The Open Group.
The ITIL is not just a set of guidelines; it’s also a certification program with different levels that can be achieved through training and assessment. These levels are: Foundation, Practitioner, Expert, and Master. You can explore our ITIL certification program.
What Benefits an Organization Reaps from Implementing ITIL
The first step in implementing ITIL is to understand the process and how it will affect your organization. It can be difficult to adopt new practices, so you need to make sure you have
- The right people
- The right budget
- The right culture for change.
How to Effectively Implement ITIL in Your Organization
The IT Infrastructure Library (ITIL) is one of the effective services for IT service management. It provides guidance on how to adopt best practices, why does it matter if you implement best practices and how to measure the success of your ITIL implementation.
The adoption of ITIL in an organization has a direct correlation with its success. The more you are able to adopt these best practices, the more efficient your organization will be and the less risk there will be for downtime.
Why You Should Consider Implementing ITIL for Your Business
ITIL provides a framework for IT, service providers, to understand and improve the way they deliver services to their customers.
The best way to think of ITIL is as a set of instructions on how to do your job better. For example, when you take a flight, the pilot uses checklists and procedures that have been created by experts in the field. This ensures that the plane will land safely and on time every single time.
ITIL Certification Foundation course provides a comprehensive introduction to the ITIL Service Lifecycle, from strategy and design through transition and operation.
This course is designed for anyone who wants to gain an understanding of how IT service management can be used to improve business processes and increase customer satisfaction.
The ITIL Foundation qualification is aimed primarily at those in the IT service management profession, but it can also provide valuable insights for other professionals who want to understand how IT service management best practices can be applied in their own organizations.