Hotel Owners Can Improve The Journey Experience For Their Guests
With staycations having had a resurgence in popularity hotel owners are looking for different ways to make their premises more appealing to visitors. For many people their holiday begins when they get into the car or board the train to start their journey. The journey to their destination can often help set the tone for the whole holiday. An easy stress-free trip can put you in a good frame of mind while things like delays, traffic jams, poor directions and struggling to find your hotel can put a damper on your holiday.
Now while we fully appreciate hotel proprietors or managers have no control over things like roadworks and queues, we thought we would have a look at some of the steps hotel owners can take to help you get your holiday off to the best possible start
Provide Clear and Concise Directions
Who can remember going on holiday and having to spend half the journey looking at a big map to make sure you were going the right way. These days most people have access to either satellite navigation or apps such as Google Maps on mobile phones that will help them navigate to their chosen destination. However, remember this technology which has in fairness revolutionised travel is only as good as the information you put into it. This is why it is essential that hotel owners put accurate post codes into their information. Always try and put a link on your website to google map directions to make it as easy as possible for people to locate you.
Offer Safe Secure and Convenient Parking
One of the best ways to help guests have an easy journey is by providing safe and secure parking. This will give them a place to leave their car during their stay, without having to worry about it being damaged or stolen. It’s also a convenience for guests, as they won’t have to waste time looking for a parking spot. One thing to consider is the installation of ANPR cameras for hotels as they will help ensure that customer vehicles are safe and secure and provide ease of entry and exit for all your guests.
Provide Comprehensive and up-to-date Information about Local Public Transport
Now not everyone will be arriving by car so that is something else to take into account. A good way to help these have a stress-free journey is by providing convenient transportation options. This can include providing information on local shuttle services, details of reliable local taxi companies or arranging for transportation from the airport or train station. By taking care of these details, hotel owners can help make their guests’ trip an easy one.
Offer Customers Assistance with Luggage on Arrival
When guests first arrive at your hotel, the last thing they want to worry about is their luggage. Offering assistance with luggage can make a world of difference for them, and it’s also a great way to give a good first impression. Here are four reasons why hotel owners should offer assistance with luggage on arrival. Offering this service shows you are hospitable, makes guests feel welcome and appreciated and sets the tone for an enjoyable stay.
Welcome Guests and Make Them Feel at Home
When guests first arrive at your hotel, it’s important to welcome them warmly and make them feel at home. This will help them relax and enjoy their stay at your hotel. There are a number of things you can do to make guests feel welcome, such as greeting them at the door, providing information about the property, and answering any questions they may have.
It’s also important to make guests feel comfortable and at ease. This can be done by providing amenities like shampoo and toothpaste, offering assistance with luggage, and making sure the property is clean and well-maintained. By taking care of these details, hotel owners can help make their guests’ trip an easy one.
As we alluded to earlier you cannot control every aspect of your guest’s journey but by putting some of these things in place you will be doing everything you can to help get your guest’s holiday off to a great start.