Communications in the cloud are internet-based data and voice communication tools for startups to manage switching, storage, and applications—all hosted by a 3rd party in the cloud.
Startups may outsource systems management duties such as provisioning, switching, and data security and storage to communications companies.
This will do more than just decrease expenses. It will also deliver advanced functionality and features, enabling workers to collaborate and communicate in places—and ways—they never imagined. You can reach out to SignalWire if you’re looking for some cloud communications options.
Cloud communications: Why should startups use them?
Here are three benefits of cloud communications for startups:
Streamline processes to save money and time
When you have a small team, every minute counts. According to TechRepublic, employees, on average, change between different applications over 1,000 times per day. All that app-switching slows innovation, lowers productivity, and wastes time.
With Unified communications as a service (UCaaS), you place your primary functions all in a single affordable cloud service: video conferencing, team messaging, and your business phone. Also, a lot of those platforms enable you to integrate additional tools you regularly use such as CRMs, calendars, and more. Your staff will seldom have to switch gears simply to get the job accomplished, and that is real money and time saved.
Supercharge customer experience
Cost: it’s not the leading driver of customer satisfaction anymore. Nowadays, it is about the type of service a company provides. As a startup company, keeping valuable customers and creating a memorable experience must be a leading priority; you just never know where those positive connections might take your startup.
Features offered by unified communication platforms help customize every customer interaction you encounter. For instance:
- CRM integrations will mean customers feel cared for and known by anyone who answers the telephone.
- Internal messaging permits your staff to assist customers quickly without hesitation.
- Call forwarding reduces missed calls from critical investors, customers, and other key stakeholders.
- Omnichannel communications will mean it’s possible to reach customers the first time on the channel of choice.
- Skills-based call routing will connect customers with the proper resource for their inquiry, rather than bouncing them from one desk to another.
Strengthen scale-up infrastructure with cloud communications
Effortless expansion is critical for a startup. That is why you need business cloud communications that expand with you, rather than holding you back.
Unified communications as a service make it simple to add features and phone lines for new offices and employees any place in the world—with administrators having the ability to deal with configurations on a dashboard. It’s even possible to build your own dashboards to keep track of the metrics which matter the most.
Obtain the top talent for your startup company
With all your cloud communications in a single place, accessible from any location, it is simple to remain in touch with your whole team. It’s also possible to jump on a call, conduct a video meeting, or share files with a couple of clicks anywhere in the world.
Whatever phase your startup business is in, unified communications will help you grow, remain connected, and deepen relationships with customers and stakeholders. Make certain that you take time beforehand to assess your desired growth and needs as you select the proper option for your startup, and you are certain to find a Unified communication as a service platform that will take your startup communications to a higher level.